Terms of service
Effective Date: 16 August 2026
OVERVIEW
This website is operated by Sino Cosmetics Pty Ltd (ABN 99 678 171 992) trading as Ovegan. Throughout the site, the terms “we”, “us” and “our” refer to Sino Cosmetics Pty Ltd. Sino Cosmetics Pty Ltd offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink (including our Privacy Policy). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, or country of residence (18 years of age in Australia), or that you are of the age of majority and have given us your express consent to allow any of your minor dependents to use this Site.
You must not use our products or Services for any illegal, unlawful, or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws, regulations, or third-party rights in your jurisdiction (including but not limited to copyright, trademark, and privacy laws).
You must not transmit, upload, or introduce any worms, viruses, malware, trojans, or any other code or data of a destructive, harmful, or malicious nature to or through the Site.
A breach or violation of any of these Terms of Service, as determined in our sole discretion, will result in the immediate suspension or termination of your account and your right to access or use our Services, without prejudice to any other legal remedies available to us.
Section 2 – General Conditions
We reserve the right to refuse Service, decline orders, or terminate accounts to anyone for any lawful reason at any time, at our sole discretion.
You understand that your content (excluding credit card and payment information) may be transferred unencrypted and involve:
- Transmissions over various public or private networks; and
- Changes to conform and adapt to technical requirements of connecting networks, devices, or platform architectures.
Credit card and financial information is always encrypted during transfer over networks using industry-standard encryption protocols (such as SSL/TLS).
You agree not to reproduce, duplicate, copy, sell, resell, scrape, reverse engineer, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our prior express written permission.
The headings used in this agreement are included for convenience only and will not limit, expand, or otherwise affect these Terms of Service.
Section 3 – Accuracy, Completeness, and Timeliness of Information
We take reasonable care to ensure that the information on our Site is accurate and up to date. However, to the extent permitted by law, we are not responsible if information made available on this Site is inaccurate, incomplete, or out of date. The material on this Site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.
This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
We reserve the right to modify, update, or remove the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We may modify or discontinue the Service (or any part of it) at any time without notice.
We are not liable to you or any third party for changes, suspension or discontinuation of the Service.
Section 5 – Products or Services
Certain products or Services may be available exclusively online through our Site. These products or Services may have limited quantities and are subject to return or exchange strictly in accordance with our Refund Policy and your statutory rights under the Australian Consumer Law (ACL).
We make every reasonable effort to display as accurately as possible the colors, textures, and images of our products that appear in our store. However, we cannot guarantee that your computer monitor, phone screen, or display device will accurately render those colors or details.
We reserve the right, but are not obligated, to:
- Limit the sales of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis.
- Limit the quantities of any products or Services that we offer.
- Discontinue any product at any time without prior notice.
- Change, update, or modify product descriptions, specifications, and pricing at any time without notice, at our sole discretion.
Subject to your non-excludable rights under Australian Consumer Law, we do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your personal expectations, or that any errors in the Service will be corrected.
Returns & 14-Day Refund Policy
Except as required by the Australian Consumer Law (ACL) or specified in our Refund Policy, we offer a 14-day return window from the date of delivery for eligible items. To process a return or refund request:
- You must notify our customer service team within 14 days of receiving your order.
- Proof of purchase must be provided.
- Items must be returned to us in accordance with our return instructions. Return shipping responsibilities and conditions are governed by our Refund Policy.
Skin Sensitivity, Allergic Reactions & Medical Disclaimer
Immediate Discontinuation: If you experience any irritation, redness, burning, swelling, or adverse reaction while using any product, discontinue use immediately and seek appropriate medical advice.
Patch Test Recommended: We recommend performing a 24-hour skin patch test prior to full application of any new botanical or cosmetic product.
Allergic Reaction Refund Claims: If you experience an allergic reaction to a product:
- You must contact us within 14 days of receiving the item.
- You must provide clear photographic evidence of the adverse reaction along with details of the batch/lot number (if applicable).
- You may be required to return the physical product to us for inspection and safety evaluation before a refund or store credit is processed.
To the maximum extent permitted by law, including the Australian Consumer Law, Sino Cosmetics Pty Ltd is not liable for individual adverse reactions caused by personal sensitivity or pre-existing allergies to ingredients clearly listed on our product packaging or website. Nothing in this clause excludes, restricts, or modifies any non-excludable statutory rights or consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Section 6 - Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order. We may limit or cancel quantities per person, household, or order. Restrictions may include orders under the same account, card, or shipping address.
If we make a change or cancel an order, we may attempt to notify you using the email or billing info provided.
You agree to provide current, accurate, and complete purchase and account information and to promptly update it so we can complete your transactions.
Please review our Refund Policy for more detail.
Section 7 - Optional Tools
We may provide access to third-party tools “as is” without warranties or endorsements. Your use of them is at your own risk and discretion.
Future features or services added to the site will also be subject to these Terms.
Section 8 - Third-Party Links
Our Service may include materials or links from third parties. We are not responsible for their content or accuracy and assume no liability for third-party materials, websites, or services.
Please review third-party policies before engaging in transactions.
Section 9 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example, contest entries, product reviews, or customer surveys) or without a request from us you send creative ideas, suggestions, proposals, plans, product reviews, photos, videos, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation:
- To maintain any Comments in confidence;
- To pay compensation for any Comments; or
- To respond to any Comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus, malware, or other malicious code that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.
Section 10 - Personal Information
Your submission of personal information is governed by our Privacy Policy.
Section 11 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
Subject to applicable law, including the Australian Consumer Law (ACL), we reserve the right to:
- Correct any errors, inaccuracies, or omissions;
- Change or update information; and
- Cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are strictly prohibited from using the Site, its content, or any of our Services:
- For unlawful purposes
- To solicit others to commit unlawful acts
- To violate laws or regulations
- To infringe on our or others’ intellectual property
- To harass, abuse, insult, harm, defame, or discriminate
- To upload viruses or malicious code
- To interfere with security features
We reserve the right to immediately terminate or suspend your account, restrict your access to the Site, and take appropriate legal action upon discovering any violation of these prohibited uses.
Section 13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of the Service will be uninterrupted, timely, or error-free.
The Service and all products delivered through it are provided “as is” and “as available”, without any warranties.
Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation that cannot be excluded, restricted, or modified by agreement.
To the maximum extent permitted by law, Sino Cosmetics and its affiliates will not be liable for any loss or damages resulting from your use of the Service or products, including indirect or consequential damages.
Section 14 - Indemnification
You agree to indemnify, defend, and hold harmless Sino Cosmetics Pty Ltd (ABN 99 678 171 992) trading as Ovegan, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable legal fees and costs) made by any third party due to or arising out of:
- Your breach or violation of these Terms of Service or any documents or policies incorporated herein by reference;
- Your violation of any applicable law, rule, or regulation (including Australian federal, state, or international laws);
- Your infringement or violation of any rights of a third party, including but not limited to intellectual property rights, privacy rights, or proprietary rights; or
- Any negligent, willful, or fraudulent act or omission committed by you in connection with your use of the Site or Services.
Section 15 - Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable law (including the Australian Consumer Law), such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.
Section 16 - Termination
These Terms remain in effect unless terminated by either you or us. You may terminate by ceasing use of the site.
We may terminate or suspend your access if we believe you’ve violated these Terms.
Section 17 – Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and Sino Cosmetics Pty Ltd trading as Ovegan, superseding any prior or contemporaneous agreements, communications, and proposals (whether oral or written).
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
To the extent permitted by law, any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 18 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia. You and Sino Cosmetics Pty Ltd trading as Ovegan submit to the exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.
Section 19 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - Contact Information
Questions about the Terms of Service should be sent to:
Hello@ovegancurls.com